Refunds & Returns Policy
Your Satisfaction, Our Assurance
Overview
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For physical goods, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For services including prepaid therapy sessions, events and counselling sessions, refunds will only be considered and offered if 24 hours’ notice is received prior to your scheduled appointment time
Section 1 - Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Section 2 - Shipping
To return your product, you should mail your product to: Abbwell Pty Ltd, 33 Cunnington Street, Bundaberg East, Qld 4670
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.